Returns & Exchanges
At KINTO Europe, we want you to be fully satisfied with your purchase. If you are not happy with your home goods, you can return your items within 14 days of receipt for a full refund or exchange.
Initiate Your Return
Contact our customer service team via email with your order number and the list of items you wish to return to receive a Return Authorization.
Prepare the Package
Carefully pack the items in their original, undamaged packaging to ensure they arrive safely back at our warehouse in sellable condition.
Ship to KINTO
Affix the provided return label to your parcel and drop it off at your nearest authorized carrier location; please keep your tracking receipt for reference.
Receive Your Refund
Once our team inspects the returned goods, we will process your refund to the original payment method within 5 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing